Shipping Policy

Effective Date: October 9, 2026

Store Name: Daily Loom Pet Store

Contact Email: info@dailyloom.store

Thank you for shopping with Daily Loom! We are dedicated to getting your pet supplies safely and efficiently to your doorstep. Please review our shipping guidelines below.

1. Order Processing Time

• All orders are typically processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays) after receiving your order confirmation email.

• Once your order has shipped, you will receive a confirmation email containing your tracking information.

2. Shipping Rates & Delivery Estimates (Canada & USA)

We want to keep shipping simple and affordable for our customers:

• Flat Rate Shipping: We offer a flat shipping rate of $1.99 USD/CAD for all standard orders shipped within Canada and the USA.

• Free Shipping: Enjoy FREE shipping on all orders over $50 (applied automatically at checkout for eligible orders shipped within Canada and the USA).

• Delivery times vary depending on your location and carrier availability. While we do our best to ensure timely delivery, transit times are estimates and cannot be strictly guaranteed once packages are handed over to the carrier.

3. Customs, Duties, and Taxes

• Depending on where your order is shipped, you may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• Daily Loom is not responsible for these charges if they are applied; they are your responsibility as the customer.

4. Incorrect Address Disclaimer

• It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. We cannot be held responsible for orders shipped to incorrect addresses provided by the buyer.

• If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

5. Lost, Stolen, or Delayed Packages

• Once a package leaves our fulfillment center and is scanned by the carrier, Daily Loom is not responsible for lost, stolen, or delayed packages.

• If your tracking information shows your package was delivered but you have not received it, please reach out directly to the shipping carrier to file a claim.

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at info@dailyloom.store.