Return and Exchange Policy

Effective Date: October 9, 2026

Store Name: Daily Loom Pet Store

Contact Email: info@dailyloom.store

At Daily Loom, we want you and your furry friends to be completely happy with your purchase. If something isn't quite right, we are here to help make it right under the guidelines outlined below.

1. Return & Exchange Window

You have 15 days from the date your order is delivered to request and initiate a return or exchange. Items requested after this 15-day window will unfortunately not be accepted.

2. Condition of Eligible Items

To be eligible for a return or exchange, all items must meet the following criteria:

• In their original, unused form (unworn, unwashed, free of pet hair, and with all original tags and packaging intact).

• Subject to a strict physical inspection upon arrival at our warehouse before any refunds or replacements are processed.

3. Non-Returnable & Final Sale Items

Please note that certain items are final sale and cannot be returned, exchanged, or refunded:

• Clearance items.

• Any sale items purchased at a discount greater than 50%.

4. How to Request a Return (RMA Required)

Before sending any product back, you must contact us to obtain authorization.

1. Email our support team at info@dailyloom.store with your order number, the item(s) you wish to return, and the reason for the return.

2. Wait to receive and confirm your Return Merchandise Authorization (RMA) number.

3. Important: Returns will not be accepted without a valid RMA number clearly marked on or included with the package.

5. Return Shipping & Costs

• Customer Responsibility: Return shipping costs are the customer's responsibility.

• Arranging Shipping: Customers will need to arrange their own shipping provider and deliver the package back to our return warehouse located in Canada. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Processing Fees & Restocking

• For Refunds: All returned items processed for a refund are subject to a 10% flat processing and restocking fee, which will be deducted from your final refund amount to help cover inspection and administrative costs.

• For Exchanges: Processing fees are completely waived if you choose an exchange or store credit.

7. Refunds & Replacements Processing Time

• Refunds: Once your return is received and successfully passes inspection, your refund (minus the 10% processing fee) will be issued back to your original payment method within 3 to 5 business days.

• Exchanges: We will send out your replacement item once your return package has been inspected and the exchange is confirmed.

If you have any questions or need help initiating a return, please reach out to us at info@dailyloom.store.